Privacy Policy

1. About this policy

TELO Law Pty Ltd trading as TELO Family Law (“TELO”, “we”, “us” or “our”) respects your privacy and takes the protection of personal information seriously.

This policy explains how we collect, use, disclose, store and protect personal information obtained through our website, enquiries and legal practice.

2. Personal information we may collect

Depending on how you interact with us, we may collect:

• your name, email address, telephone number and contact details;
• information you provide in an online enquiry or consultation;
• information about your family circumstances, legal matter, finances, children or relationships;
• identification, financial and other information required if we accept instructions;
• records of communications, appointments and services provided; and
• website usage and technical information described below.

Family law enquiries can contain sensitive and highly personal information. When completing an online enquiry, please provide only the information reasonably necessary for us to understand your enquiry.

3. How we collect information

We may collect personal information:

• directly from you;
• through our website contact form;
• during telephone, online or in-person communications;
• from documents you provide;
• from courts, government agencies, experts, other lawyers and third parties where authorised or reasonably necessary; and
• through website analytics and similar technologies.

4. How we use personal information

We may use personal information to:

• respond to enquiries and arrange consultations;
• conduct conflict checks;
• assess whether we can accept instructions;
• provide legal services;
• communicate with clients and other authorised persons;
• manage billing, records, compliance and practice administration;
• maintain and improve our website and services;
• protect our systems and investigate misuse; and
• comply with professional and legal obligations.

5. Website analytics and cookies

Our website uses cookies and similar technologies, including Google Analytics and Microsoft Clarity, to help us understand how visitors use the website and to improve its performance and usability.

These services may collect information such as pages visited, approximate location, device and browser information, referral source, scrolling, clicks and interactions with website elements.

Microsoft Clarity may generate session recordings and heatmaps. Sensitive content is intended to be masked through Clarity’s privacy settings, but you should not enter unnecessary confidential information into website forms.

You may restrict cookies through your browser settings. Doing so may affect some website functionality.

6. Technology and AI-assisted tools

We may use technology-assisted tools, including artificial intelligence, for appropriate administrative, organisational, research, drafting, summarisation, transcription or quality-control purposes.

Any such use remains subject to professional judgement, confidentiality, privacy, security, accuracy checking and applicable professional and court requirements. We do not treat an AI-generated output as a substitute for legal analysis or professional responsibility.

We assess relevant tools and service providers before using them with client-related information. Where disclosure or consent is appropriate for a particular use, we will address that separately.

7. Service providers and disclosures

We may disclose or make information available to service providers who assist us with:

• website hosting and security;
• email and communications;
• practice management and document storage;
• website analytics;
• electronic delivery of website enquiries;
• accounting, technology and professional support; and
• other services reasonably required to operate the practice.

Our current providers may include Microsoft, Vercel, Resend, Google and Microsoft Clarity. Some providers may process or store information outside Australia.

We may also disclose information where authorised by you, required or permitted by law, required by professional obligations, or reasonably necessary to provide legal services.

8. Confidentiality

Solicitors owe important duties concerning confidential information. However, submitting an enquiry does not mean that we have accepted instructions or that a solicitor–client relationship has commenced.

We nevertheless treat enquiry information carefully and recognise that duties of confidence may arise in relation to prospective clients.

9. Security and retention

We take reasonable technical, administrative and organisational steps to protect information from misuse, interference, loss and unauthorised access, modification or disclosure.

No internet transmission or electronic storage system is completely secure. Please do not use the website form for urgent, unusually sensitive or extensive material.

We retain information for as long as reasonably required for the purpose for which it was collected and to meet legal, professional, insurance and record-keeping obligations.

10. Access and correction

You may contact us to request access to, or correction of, personal information we hold about you. We may need to verify your identity and may decline access where permitted or required by law.

11. Privacy concerns

Questions or concerns about privacy can be directed to:

TELO Family Law
Level 1, 91 Landsborough Avenue
Scarborough QLD 4020
info@telofamilylaw.com.au
07 3254 1230

12. Changes to this policy

We may update this policy from time to time. The current version will be published on this page with its last-updated date.